Cookie Policy
1.1. A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.
1.2. Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.
1.3. Cookies do not typically contain any information that personally identifies a user, but personal data that we store about you may be linked to the information stored in and obtained from cookies.
1.4.We also use other similar storage technologies such as web beacons (also known as “tracking pixels” or “clear gifs”), including some from third parties such as Facebook, to collect or receive information from our website and elsewhere on the internet. These are tiny graphics files that contain a unique identifier that allow us to measure the effectiveness of our advertising by understanding the actions that people take on our website. When someone visits our website and takes an action (e.g. completing a purchase or adding a product to their basket), a Facebook pixel is triggered and reports this action. We can then use the reported information to more effectively target advertising to our customer sand website visitors through Facebook ads.
2. Cookies that we use
2.1. We use cookies for the following purposes:
| Cookie type | Purpose | Cookie | Expiry |
|---|---|---|---|
| authentication | to identify you when you visit our website and as you navigate our website | _cfduid JSESSIONID PHPSESSID |
1 year Session Session |
| shopping cart | to maintain the state of your shopping cart as you navigate our website and enable you to view, compare and rememberproducts | form_key mage-cache-sessid mage-cache-storage mage-cache-storage-section-invalidation mage-cache-timeout mage-messages mage-translation-file-version mage-translation-storage product_data_storage recently_compared_product recently_compared_product_previous recently_viewed_product recently_viewed_product_previous section_data_ids store store_default _gd# |
Session |
| security | to protect user accounts, including preventing fraudulent use of login credentials, and to protect our website and services generally | Machine private_content_version |
Session 10 years |
| advertising | to help us to display advertisements that will be relevant to you | r/collect _smSessionId _smToken _smVID |
3 months Session Session 1 year 29 days |
| Facebook Ads conversion tracking | to serve targeted advertising on our website visitors.Facebook Ads conversion tracking is an analytics service provided by Facebook, Inc. that connects data from the Facebook advertising network with actions performed by our website visitors on our website in order to serve targeted advertising on our website visitors via their Facebook accounts. Facebook’s privacy policy is available at https://en-gb.facebook.com/policy.php (see ‘Information from partners’ section). Facebook’s cookie policy is available at https://www.facebook.com/policies/cookies/# (see Advertising, recommendations, insights and measurement’ section). | fr tr [insert detail of other relevant Facebook cookies/pixels] |
3 months Session [insert relevant expiry periods] |
| website performance monitoring | to monitor website availability and track page load times and other performance aspects of the site and receive notifications if our website is down | img/beacon.gif pa-I pa-l_enabled |
Session Persistent persistent |
| Google Analytics | to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/ | _ga _gat _gid collect |
2 years Session Session Session |
| webchat | to enable you to chat with us via our site | Crisp-client/domain-detect/# Cookies.js crisp-client%2Fsession%2Ffc79a6ec-35e1-4fbf-b539-5b75e1cc9b55 |
Session |
3. Managing cookies
3.1. Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:
- https://support.google.com/chrome/answer/95647?hl=en (Chrome);
- https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);
- https://www.opera.com/help/tutorials/security/cookies/ (Opera);
- https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);
- https://support.apple.com/kb/PH21411 (Safari); and
- https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).
You can also find out more about how to opt out of targeted advertising athttps://www.aboutads.info/choices/or https://www.youronlinechoices.com.
3.2. Blocking all cookies will have a negative impact upon the usability of many websites.
3.3. If you block cookies, you will not be able to use all the features on our website.