Frequently Asked Questions
What are my ordering options?
The website is easy and secure, just register or log-in and off you go. Or call free on 0800 980 4992 to order and for help/advice during the week till 5.30pm. Fax your order to 0118 922 5115 or FREEPOST RSAJ-BJKU-JSSJ, Vintage Roots, Holdshott Farm, Reading road, Heckfield, Hook, RG27 0JZ (allow up to 7 days).
Is there a minimum order?
There is no minimum order.
Can I mix cases or multiple cases?
Yes, you can mix any wines, spirits and liqueurs to make a case(s) in any amounts. You can also mix beers and ciders or add just a few bottles to wine orders.
How can I buy beers and ciders separately?
Yes, by the case, in set pre-mixed cases or you can also mix your own too.
Can I arrange to get regular orders?
You can call us free on 0800 980 4992 to arrange this. Ask for one of our wine advisors.
Can I order a catalogue?
Yes, please click here to order, or to send one to a friend.
Do I need to have an account to place an order?
To complete an order we will need your billing address and the delivery address. You do not have to have an account to do this.
How do I pay?
You can pay once you have gone to the ‘checkout’. We accept most major credit cards, and PayPal. Cheques via the post or card details over the phone are also acceptable.
I have a voucher code or a voucher to redeem?
Congratulations, just put your order together as normal and you can redeem the voucher at the checkout.
Can I get some wine advice?
Yes, we have advisors waiting to help you, just call free on 0800 980 4992 (Mon-Fri) or email firstname.lastname@example.org