Frequently Asked Questions

Q. What are the delivery costs

A. Standard delivery is charged at £7.95. Orders of £125 or more will be free of charge. A 5% discount will be applied to all orders of 60 bottles or more (wines, spirits, or liqueurs, excluding already discounted goods). Deliveries to the Scottish Highlands must be a minimum of 12 bottles (wines, spirits or liqueurs). Regrettably, deliveries to the Scottish Islands, Scilly Isles, Isle of Man, Channel Islands and Northern Ireland will incur a surcharge. For a quote, please contact the office on 0800 980 4992

Q. What is the standard delivery time

A. Delivery is guaranteed within 3-5 working days. Usual delivery time is within 2 days of order. Overnight delivery can be selected at checkout for an additional £2.50. Overnight orders need to be placed before 12pm to be delivered the next working day. We are unable to offer overnight delivery to some areas in the Scottish Highlands.

Q. Can my order be delivered to my workplace

A. Yes if this is easier for you, just complete the necessary details at checkout.

Q. Can I get free local delivery

A. Delivery is free in the following postcodes (for orders of 12+ bottles of wine, spirits, or liqueurs): GU1, GU7, GU10-11, GU14-17, GU21-22, GU24, GU34, GU46-47, GU51-52, HP8-10, HP12-15, KT13, KT16, OX10-11, OX49, RG1-10, RG12, RG14, RG17-31, RG40-42, RG45, SL1, SL4-9, TW15, TW18, TW20.

Q. Can I track my order online

A. We currently do not offer a tracking service. Please call 0800 980 4992 to ask about your order

Q. Can I get a faster delivery

A. Overnight delivery can be selected at checkout for an additional £2.50. Overnight orders need to be placed before 12pm to be delivered the next working day. Please remember there are no weekend deliveries, so orders placed on Friday morning will be delivered on the Monday. We are unable to offer overnight delivery to some areas in the Scottish Highlands and Islands.

Q. Can I collect my order from you

A. Orders can be collected from our offices in Heckfield, and are eligible for a £1.50 per case discount. We kindly ask that customers contact the office on 0800 980 4992 to arrange a mutually convenient time Monday - Friday. Our full address is Vintage Roots, Holdshott Farm, Heckfield, Hook, Hants, RG27 0JZ.

Q. Can I order abroad

A. We rarely ship wine abroad, but if interested please contact us on 0800 980 4992 for a quote.

Q. What happens if I am out when delivery made

A. You can leave delivery instructions when placing an order by phone or on our website. If there are no instructions, the courier will leave a card for you to rearrange delivery.

Q. What if I have a damaged or unsatisfactory delivery

A. After delivery examination, contact us immediately (within 3 days max) on 0800 980 4992 or via info@vintageroots.co.uk to report a problem, and we'll help sort things out right away.

Request your free brochure

If you would like a free brochure filled with award-winning organic wines and other drinks, please fill in the details below and we'll send you one straight away.

Vintage Roots Brochure

Activity indicator

Please wait...